Your Role: You are the voice of Administer Justice. As people reach out, you provide direction, guidance, and support. This includes primarily clients, but also others reaching out for assistance. Your warm welcome, positive attitude, and calming presence provide encouragement and confidence. When executed well, fear is reduced because of a prompt response, and hope begins to form. Joy comes from hearing anxiety reduced and knowing you efficiently and effectively moved people forward toward Gospel Justice. If a client calls who has an appointment that day, you help them get connected to their team (usually they are needing help with directions or getting on the video call). Finally, as a member of the Support Specialist Team, it is preferred, but not required, that you help provide back up when a weekday shift needs covering. These shifts involve client support, as well as some volunteer support.
You will be part of the Equip Team which is responsible for program service delivery.
Your role within this team is to:
- Warmly welcome all who contact AJ through answering phones, responding to emails, and any other routes people contact Administer Justice in the quickest and most effective manner of any Christian legal aid in the world.
- Schedule clients for Gospel Justice Centers through our client scheduling system, set them up in our client documentation system, and uphold the ministry’s “dignity giving” & “self-sustaining” distinctives by communicating the importance of collecting a $30 copay.
- Provide support, assistance, and guidance to clients that call Administer Justice on Saturdays about their scheduled appointment.
- Respond to and help resolve inquiries from donors, partner agencies, or others who contact us;
- Provide efficient and helpful support to our volunteers serving across the country. You will work with volunteers more on weekdays if you cover for weekday Support Specialists.
- Work on projects during downtime as directed by the Support Director and Equip Team;
- Bring ideas to supervisor to improve the efficiency & quality of the National Support Center Client Services team.
- Optional, but preferred: When able, willing to periodically cover shifts for weekday Support Specialists at office in Elgin, IL when they are out.
Skills and qualifications:
- In a growing, energetic relationship with Jesus & aligned with Administer Justice’s Statement of Faith.
- Exceptional heart for service, able to guide others in this heart for deeper ministry impact.
- Proficiency with online applications for email, phone calls, other communication, client scheduling, client documentation.
- Experience answering and routing phone calls via an online platform.
- Able to work independently.
- Fluency in English and Spanish.
- Flexibility with work hours is preferred.
To apply, you must use your BambooHR application. https://administerjustice.bamboohr.com/careers/28?source=aWQ9Mjc%3D
Applicants who do not complete our Bamboo HR application will not be considered
Job Type: Part-time
Pay: $17.00 per hour
Benefits:
- 401(k) matching
- Vision insurance
- Work from home
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Weekends only
Work setting:
- Call center
- Remote
Work Location: Remote
